To create a return please search your order ID, email address and/or the last 4 digits of your mobile phone number to bring up your order details
https://goddiva.co.uk/pages/returns
You will then be redirected to our returns portal via Royal Mail to create & print off your label(s) or download your QR code sent by email from Royal Mail
https://www.royalmail.com/track-my-return/create/2583
* You will need to generate a separate label per BRAND being returned
How do I return my parcel
Repack your return(s) in a waterproof non-see-through packaging.
Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted:
- order number (can be found on your confirmation email)
- reason for return (style/size)
- whether a refund of exchange is required
Pop your Royal Mail label on the outside of your parcel and drop off at your local post office.
Or present your QR code to the post office and they will provide you with a prepaid label.
* We recommend obtaining a postage receipt from the post office for your reference
International Returns
International return postage is the responsibility of the customers, we do advise to use a tracked service.
Please send your returns back to the following address, please include your order number within the package.
Goddiva Return
CG HOUSE
107b Chadwell Heath lane, Romford
Essex
RM6 4NP
United Kingom
RETURNS via DEBENHAMS
Simply generate a prepaid returns label via the link below:
https://www.royalmail.com/track-my-return/create/2583
Please make sure to include the returns note inside the parcel, if this has been misplaced simply a note with the following details will also be accepted!
- order number
- reason for return
- whether a refund of exchange is required