We understand how difficult it is to find clothing that fits well, how frustrating it is to try on endless outfits only to be disappointed. That's why we commit to ensuring you a perfect fit through our Fit Guarantee Program. We find that most of our customers get a perfect fit in the first order. However, in case of an issue, our highly experienced pattern makers, with your input, will create the perfect fit for you through a free remake (with free shipping). Try us, we promise to get you the best fit you have ever had. You have our Fit Guarantee!
If the fit does not feel right, we will remake it. Simply click the link here and login to your eShaktizapelle account. Select the product with the fit/styling issues and give us your feedback. Please include photographs of you wearing the garment. For questions, contact us at [email protected][email protected]
*Customization fees: (1) $6.95 for tops (2) $8.95 for bottoms (3) $14.95 for dresses,jumpsuits and others
1. Tell us about the fit
If the fit does not feel right, we will remake it. Simply click the link here and login to your eShaktizapelle account. Select the product with the fit/styling issues and give us your feedback. Please include photographs of you wearing the garment. For questions, contact us at [email protected][email protected]
2. Get your free remake
Once we receive your photos and we have your measurements on file, we’ll remake your order and send the new version to you within two weeks!
That’s how we “make good” on our promise
3. Custom fit, take two
If our “make-good” version is still not right (which we believe is very unlikely) we’ll do it over... again! Seriously.
Simply take new photos of you wearing the re-made item and send it back with your comments, you know the drill.
Wow. I am a short apple shape woman and this is the best fitting dress I ever owned! The dress arrived so quickly...9 days after I placed my order! And the pricing is so affordable. I will definitely order from eShakti again and already recommended you to my friends.” -Diane Hasling
I am amazed at the quality for the price paid. My dress is very well made and fits me perfectly as if I went to a dressmaker. The materials is also of very good quality. I will definitely be making another purchase soon as I am hard to fit being tall and need a more mature look but still want to be fashion forward.” -Linda Holmes
I’m so happy with this dress. I’ve never had something fit so well. The entire shopping experience was a dream!” -Candice J Douglas
My remake was absolutely perfect. I love the way the dress fits me now !” -Lindsey Phillips
I have received my remade dress today and it fits perfect. Thank you so much for amazing customer service. I really appreciate it. I will be sending the old dress back ASAP” -Joyce Kim
I liked that they could make the fix off only pictures, as I'm not familiar with sewing and wouldn't have known what/how to measure” -Andrea Ostin
FAQs- The eShaktiZapelle Fit Guarantee
It is a unique offer designed to give you the perfect fit. It has easy steps initially during which we correct any fit issues you report by delivering to you your corrected make-good items. This enables your future orders to be almost automatic, where we guarantee a great fit without your needing to provide any measurements.
On placing your first order, you are automatically covered in the Fit Guarantee.
The discount and free customization will be applied automatically. There is no action required from your end. The validity of this offer is 12 months from your date of registration on our website/app.
In case you don’t have a tape-measure handy, just go to the size chart and pick the size that you think is yours. If you have a tape-measure, you can still shop off the standard size chart, or choose custom-sizes. If you are going to get yourself measured, please have someone else – a friend or a relative – do it. Self-measuring can induce errors.
You can write to us at [email protected][email protected] from your registered email id about any fit issue you may have, small or big. Just give us some details describing the nature of the issue and share three images of yourself - from different angles - wearing the item.
No, you won’t have to pay anything for getting the make-good items. All the costs are on us.
Typically in two weeks. But we will fast-track it to make it get to you soonest.
eShakti uses software tools to deliver consistency of fit once accurate measurements are available. We are the pioneers and leaders in custom-clothing and have made millions of them over the last ten years
Yes, at every stage of the Fit Guarantee process, you will have the option to get a cash refund or store-credit.
The Fit Guarantee is applicable on all products except overstock items and masks.
For any questions, comments, or feedback you may have, you can call our tollfree number 855 374 25849003073272, Monday to Friday between 8am and 4pm Pacific TimeIndian Standard Time, or you could write to us at [email protected][email protected]. We are happy to help!
Please keep these with you until you receive your remake. This will allow you to compare the two garments to understand the changes that have been made. If you are happy with the fit and fall of your remake, you can return these to us within 30 days of receiving your remake.Please keep these with you until you receive your remake. This will allow you to compare the two garments to understand the changes that have been made. If you are happy with the fit and fall of your remake, you can return these to us using the prepaid shipping label you received with your package within 30 days of receiving your remake.
If you are happy with the fit and fall of your remake, you can return these to us within 30 days of receiving your remake. Please address your returns to:
eShakti Returns Center
20049 SW 112th Ave
Tualatin, OR 97062
USA
Note: We currently do not have free return shipping. Any customs fees and duties levied are non-refundable.
If you are happy with the fit and fall of your remake, you can return these to us using the prepaid shipping label you received with your package within 30 days of receiving your remake. Fill in your name and address on the prepaid label and affix it to the top of the box. Seal your package securely and drop it off at your nearest USPS post office or UPS store, whichever is convenient for you.
In case of a delay due to exceptional circumstances, we do accept items returned to us after 30 days. Please address your returns to:
eShakti Returns Center
20049 SW 112th Ave
Tualatin, OR 97062
USA
Note: We currently do not have free return shipping. Any customs fees and duties levied are non-refundable.In case of a delay due to exceptional circumstances, we do accept items returned to us after 30 days. You can return these to us using the prepaid shipping label you received with your package. Fill in your name and address on the prepaid label and affix it to the top of the box. Seal your package securely and drop it off at your nearest USPS post office or UPS store, whichever is convenient for you.
Your satisfaction is of utmost importance to us, and we are ready to do whatever it takes to get you your perfect fit. In case you are unhappy with your remade garment, we will remake it for you, again! Write to us at [email protected] with photos of you in the remake along with your detailed feedback. However, if you do not want another remake, you can always opt for a refund. The choice is yours.Your satisfaction is of utmost importance to us, and we are ready to do whatever it takes to get you your perfect fit. In case you are unhappy with your remade garment, we will remake it for you, again! Write to us at [email protected] with photos of you in the remake along with your detailed feedback. However, if you do not want another remake, you can always opt for a refund. The choice is yours.
